Urban TrueRate Network
Request account deletion
Urban TrueRate Network LLC
Request deletion of your Urban TrueRate Network account and associated personal data. You do not need to install the app to send a request.
- Email Truerate@trueratenetwork.com with the subject “Account deletion request”.
- Include the email address used for your account. Do not send your password, identity documents, or location history.
- The team will confirm receipt, complete any identity checks, and confirm when your request is finished.
From the app
Open My profile, select Request account deletion, then confirm your request. This sends a verified request to the account support queue; it does not delete your account immediately.
Data included in your request
Your request covers your login, profile, photo, verification files, support records, and personal data associated with arrivals and trips, including saved GPS locations. Verified requests are completed within 30 days.
Personal data is deleted or deidentified unless a specific record must be retained for a legal, safety, security, or accounting reason. The team will explain any required retention when confirming the outcome.