Privacy policy

Information we collect

• Account details, including name, email address, phone number, login credentials, profile photo, badge, and company assignments.
• Verification details and files uploaded for driver review.
• Trip details, including pickup and delivery addresses, trip status, arrival times, trip events, and dispatcher notes.
• Precise location, accuracy, speed, heading, and time when a driver taps an arrival action. During an active trip, location is also collected in the background, including when the app is closed or not in use, until the trip is completed or cancelled.
• Support messages, attachments, and account deletion requests.

How we use information

• Create and manage driver, dispatcher, and administrator accounts.
• Review driver verification and assign badges, roles, and trips.
• Confirm arrivals, follow active trip routes, and keep trip history.
• Provide support, process deletion requests, protect the service, and meet legal or accounting obligations.

Who receives information

Authorized Urban TrueRate Network dispatchers and administrators can view the account, trip, arrival, verification, and location information needed for their work. Service providers process information only to operate the app, including Lovable Cloud for hosting, accounts, and storage, Google Maps Platform for maps and addresses, and Natively for Android location delivery.

We do not sell personal information, share it with data brokers, or use it for advertising. We may disclose information when required by law, to protect safety or rights, or as part of a business transfer.

How long information is kept

Trip GPS positions are kept for up to 30 days after they are recorded, then deleted during scheduled cleanup. Account, verification, support, and other trip records are kept while the account is active and as needed for operations, disputes, security, legal, or accounting requirements.

Verified account deletion requests are completed within 30 days. Personal data is deleted or deidentified unless a specific record must be retained for a legal, safety, security, or accounting reason.

Your choices

Drivers can update profile details in the app and can stop trip location recording by completing or cancelling the active trip. You can request account deletion from My profile in the app or through the public account deletion page.

Security and eligibility

We use access controls and authenticated requests to protect personal data. No online service can guarantee absolute security. The service is for authorized drivers and staff and is not directed to children.

Changes and contact

If this policy changes, the updated version will be posted at this address with a new effective date. Contact Urban TrueRate Network LLC at Truerate@trueratenetwork.com with privacy questions or requests.